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Maintaining a friendly relationship with your customer is vital for your company’s success. Their opinions are heard and actions will be taken. This can convince your consumers your company is well-prepared. For instance, you can send a report to your customers within three days after the complaint is lodged. Telling your customers the “what's next” option will enhance customer’s confidence in your business and hence, a higher retention rate. Use straightforward and understandable language. Unifying the language tone and message structure will strengthen your brand image and allow your customers to relate the content to your business immediately.Īpply a friendly tone throughout the whole message. Let’s dive right into some practical tricks: The first rule:ĭon’t say, “We will reply to you as soon as possible.” Say, “We will be replying within 12 hours.” Second, set your messaging style guide. While a lengthy statement is not a common practice in social messaging, you have to precisely convey your ideas and information using a short number of lines. Setting up an auto reply function is not rocket science but what takes you great strength is crafting the content as the message itself is a brand touchpoint. Remember to save all options you selected before leaving the setting page of the greeting message.

Stat editing by tapping message under MESSAGE! Apart from sending automated replies when your customer approaches you, you can also utilize this function to contact customers that have not been in touch with you over the past 14 days to reheat the leads. You can set up a greeting message for your first-time customers so that you can engage with them without being awkward. Only send to: Only send away messages to selected contacts.ĭo be aware that away messages can only be sent when there is an internet connection. You have to set up in business profile first.Įxclude my contact: send away messages to contacts outside the address book.Įveryone except not to send away messages to some selected contacts. Outside of business hours: send an automated message only during non-business hours. Start editing by tapping message under MESSAGE!Īlways send: send an automated message any time.Ĭustom schedule: send an automated message only at a specific time. Go to Settings > Business Tools > Away Message You can also set schedule away notifications at a particular time, such as during non-business hours. A default message will be generated and delivered to all or some of your contacts. You can set away messages when you are busy, out of the office, or away from your phone. It is free of charge, so no harm to try anyway! There is an auto reply built-in function you should leverage for your WhatsApp Business account. How to enable auto reply in WhatsApp Businessįirst thing first, this built-in function is FREE! Not sure what how WhatsApp Business can help? Here's everything you need to know about WhatsApp Business -need-to-know. This allows you to send relevant responses and create value for your customers beyond office hours. On top of creating template messages, you can also define the scenarios or keywords in which certain pre-set template messages are triggered. With WhatsApp Business API (the paid version), you can do much more with auto reply. If you're using the free WhatsApp Business app, you can create away messages that inform your customers instantly that you're OOO and let them know when you can get back to them.

Whether you're using WhatsApp Business or WhatsApp Business API, you are able to set up auto reply to help you stay connected to your customers 24/7. One of the perks of using WhatsApp Business is this mighty tool called auto reply. Immediate acknowledgment does not just ensure clients, and its automatic nature can lessen the workload and hence save cost. 51% of customers would not come back if they have a terrible experience. They might assume the inquiry is overlooked as long as it is not yet acknowledged. Busy clients would not cater to your working hours. When it comes to customer service, no matter if it’s for some urgent product issues or the first-ever product inquiry, customers are particularly eager for your reply. Remember when you got your message from your credit card company once you signed your dinner bill or the notification you received the second after you checked out your online shopping cart? Seriously, everyone, every sector has utilized this auto reply function through different media. In other words, replying to your clients in just a second is not a saying but rather a reality. The above research well illustrated that people nowadays are too spoiled to wait. 53% of mobile website visitors will leave if a webpage doesn’t load within three seconds.